booking policy group training
booking group training
You book and cancel your classes via our website or the app "Go Active!".
You need to be a member and have a valid training card to book open classes with us.
You can book classes 21 days ahead of time.
You can have a maximum of 10 bookings at the same time and 1/day (Gold Card, Year Card, Autogiro and Monthly Card can have multiple/day).
Swipe your membership card at the check in screen before you attend an open class. If you are booked you will then receive a ticket that you give to the instructor. If you haven't pre booked you can book directly on the screen to get your ticket. If you're booked you need to get your ticket 5 minutes before the class starts, otherwise you will lose your spot and you need to book yourself on the screen again.
If you are on the waiting list for a class, you will be informed if you have recieved a spot no later than 3 hours before the class starts. (Remember! If you don't want the spot, you must cancel your waiting list spot in time, no later than 4 hours before).
You need to be a member and have a valid training card to book open classes with us.
You can book classes 21 days ahead of time.
You can have a maximum of 10 bookings at the same time and 1/day (Gold Card, Year Card, Autogiro and Monthly Card can have multiple/day).
Swipe your membership card at the check in screen before you attend an open class. If you are booked you will then receive a ticket that you give to the instructor. If you haven't pre booked you can book directly on the screen to get your ticket. If you're booked you need to get your ticket 5 minutes before the class starts, otherwise you will lose your spot and you need to book yourself on the screen again.
If you are on the waiting list for a class, you will be informed if you have recieved a spot no later than 3 hours before the class starts. (Remember! If you don't want the spot, you must cancel your waiting list spot in time, no later than 4 hours before).
cancellation group training
If you can't attend the class, remember to cancel it no later than 4 hours before starting to avoid getting a 'missed activity'. If you have a clip card, you will automatically be charged with 1 clip for the missed activity.
Each missed activity is active for 21 days. If you have 3 missed activities at the same time you will be unable to pre- book your classes during that period.
Be sure to always cancel the classes you won't join!
Each missed activity is active for 21 days. If you have 3 missed activities at the same time you will be unable to pre- book your classes during that period.
Be sure to always cancel the classes you won't join!